Privacy Policy

HELD Shapewear

Last updated: 15 June 2025

At HELD Shapewear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following information:

Personal Information

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third-party payment providers)

Automatically Collected Information

IP address
Browser type and device information
Pages viewed and interactions on our website
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you about your order, shipping, returns, or support requests
Improve our website, products, sizing guidance, and customer experience
Send marketing emails (only if you opt in)
Prevent fraud and ensure website security
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

Payment processors
Shipping and fulfillment partners
Email marketing platforms
Analytics and website performance tools
Legal or regulatory authorities when required by law

These third parties only receive information necessary to perform their services and are required to safeguard your data.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality
Remember preferences (such as size or cart contents)
Analyze site traffic and performance
Support marketing and advertising efforts

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

5. Email Marketing

If you subscribe to our mailing list, we may send you promotional emails, new product announcements, or special offers.

You may unsubscribe at any time by clicking the “unsubscribe” link in our emails.

6. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Provide customer support
Comply with legal, tax, and accounting requirements
Resolve disputes and enforce our policies

7. Data Security

We take reasonable steps to protect your information using industry-standard security measures. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request corrections or updates
Request deletion of your personal data
Opt out of marketing communications

To exercise these rights, contact us at:
📧 support@heldshapewear.com

9. International Customers

If you are accessing our website from outside the country where our operations are based, please note that your information may be transferred to and processed in other countries where our service providers operate.

10. Children’s Privacy

HELD Shapewear does not knowingly collect personal information from individuals under the age of 13. If we learn that such information has been collected, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective once posted on our website. Continued use of the site constitutes acceptance of the updated policy.